GDPR Cookie Policy
If you are reading this, then you care about privacy – and your privacy is very important to us. Cookies are an important part of almost all online companies these days, and this page describes what they are, how we use them, what data they collect, and most importantly, how you can change your browser settings to turn them off.
What is a “Cookie”?
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
How we use cookies?
We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the “like” or “follow” button on a post, for example).
What cookies do we use?
We use cookies for the following purposes:
| Cookie name | Life span | Classification | Purpose |
|---|---|---|---|
| __cfduid | Persistent (1 Month) | Performance | Used by CloudFlare to provide improved performance and security |
| _pk_id | Persistent (13 Months) | Performance | Used to store a few details about the user such as the unique visitor ID |
| _pk_ref | Persistent (6 Months) | Performance | Used to store the attribution information, the referrer initially used to visit the website |
| _pk_ses, _pk_cvar, _pk_hsr | Persistent (30 mins) | Performance | Short lived cookies used to temporarily store data for the visit |
| pk_testcookie | Session | Performance | Used to check whether the visitor’s browser supports cookies |
| ___stripe_mid, ___sripe_sid | Persistent (1 Year) | Functionality | Used by our card payment provide Stripe to store a unique identifier |
| woocommerce_items_in_cart | Session | Strictly Necessary | Contains information about the cart as a whole and helps WooCommerce know when the cart data changes. |
| woocommerce_recently_viewed | Persistent (1 Month) | Strictly Necessary | Contains an array of up to 15 recently viewed products |
| wordpress_logged_in* | Session | Strictly Necessary | Indicates when you are logged onto our website. |
| woocommerce_cart_hash | Session | Strictly Necessary | Stores an encoded string representing the contents of the WooCommerce shopping cart |
| wordpress_sec_* | Session | Strictly Necessary | These cookies help us keep you logged in to our site. |
| wp_woocommerce_session_* | Persistent (2 Days) | Strictly Necessary | Tracking your current shop with us |
| _fbp | Persistent (3 months) | Performance | Used by Facebook Pixel to track Campaign performance as well as conversions. |
| _zl* | Persistent | Functionality | Used by our Live Chat facility to allow you to chat to us online as well as to track your journey on our website. |
| _ga | Persistent (2 years) | Performance | Used by Google Analytics to distinguish users |
| _gat | Persistent (1 Minute) | Performance | Used by Google Analytics to throttle request rate. |
| _gid | Persistent (2 days) | Performance | Used by Google Analytics to distinguish users |
What cookies are used by our service providers?
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
Freshdesk: We use Freshdesk to provide CRM as well as other functionality such as Marketing, LiveChat etc. You can view Freshdesk’s Privacy Policy here
DoubleClick/Google Services: We use Google Services for functionality, marketing and remarketing purposes. Cookies are placed on your PC to help us track our adverts performance, as well as to help tailor our marketing to your needs. You can view Googles Privacy policyhere
PayPal: We use PayPal to provide payment functionality on our website. PayPal’s privacy policy is available here
Stripe: We use Stripe to provide payment functionality on our website. Stripe’s privacy policy is available here
Managing cookies
Most browsers allow you to refuse, to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:
https://support.google.com/chrome/answer/95647?hl=en
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
https://www.opera.com/help/tutorials/security/cookies/
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
https://support.apple.com/kb/PH21411
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.