Frequently Asked Questions
Explore common inquiries and find answers to help you navigate and make the most of our services
How do I receive/access my IDP?
There are several ways access your IDP.
- You can log in to your account by clicking the My Order button in the top right corner of the homepage.
- You can also check your account through the link sent to your email.
- If you have trouble accessing your account, you can contact us by chat, email, or telephone.
Is this government-issued?
IDPs are essentially a translation document. It is not a government-issued document and/or an official driver's license. It only serves as a complementary document that translates your original license, thus allowing you to drive overseas.
Where can I use this IDP?
Our IDP is in the 1949 Geneva Convention on Road Traffic Standard format. You can use it along with your original driver's license in countries that recognize the 1949 IDP format. You can visit here for a quick guide.
Is Digital IDP accepted everywhere?
No. Not all countries accept Digital IDP. It is best to ask your destination country's traffic authorities if they accept Digital IDP copies.
Which countries do not accept your IDP?
Our IDP is not valid in countries that do not recognize the 1949 IDP format. It is also not valid to use in North Korea.
How do I verify the validity of my IDP?
You can verify your IDP's validity here. However, please note that a legitimate IDP can only be obtained if your driver's license is valid and only if your order is successful. If you have any problem verifying your IDP, don't hesitate to get in touch with our Customer Service.
Special Considerations for Japan. What does this mean?
Our IDP is accepted in Japan but under several conditions. Please send us a message so we can explain the details via our 24/7 chat hotline or through this link for further inquiries: here for further inquiries.
Why can't I select the USA as a Country of Residence?
Our IDP is not available for US Citizens with valid US Driver's Licenses. Only American Automobile Association (AAA) and American Automobile Touring Alliance (AATA) are authorized by US State Department to issue IDP to US driver's license holders.
Do you offer any refunds or guarantees?
Yes, we do. Please visit our straightforward Refunds and Money Back Guarantee Policies here.
Do all countries accept 3-year IDP validity?
No. There are countries that strictly allow 1-year IDP validity only. It is best to ask your destination country's traffic authorities and personnel for this.
Can I rent a car using your International Driving Permit?
Yes, our IDP is accepted by major car rental agencies. You need to show your original driver's license along with your IDP. In some cases, you might need additional documentation and insurance. We also have a Car Rental service, which you can take advantage of here.